Safety

Online safety is a high priority for goSupermodel. To make sure the site stays nice and fun for everyone, our users have to follow some rules.

Administrators

Our educated team of Trust & Safety Agents, known as admins or administrators, work to secure safety, serve the customers and to collaborate with the development team to make sure safety is well thought into every feature on goSupermodel.

Moderators

The professional administrators are working with volunteer moderators. The moderators are users from the age of 18 and up who help to keep the site safe and fun. They also have the possibility to punish a bad user and report them to the admins.

The primary function of the moderators is to educate the users in good internet behaviour. The moderators receive training in being aware of inappropriate content, preventing bullying, creating a positive atmosphere and in general being good role models on the site. The moderators can not delete models nor can they see private chat messages. The responsibility always lies with the professional administrators who will take action on the more severe cases.

Filters

goSupermodel is monitored by filters 24 hours a day, every day. The filters make sure that specific words cannot be written on the site.

The filters also make the team able to manually observe and react to bullying and inappropriate content on the site. This is done by the admins. The filters are being developed all the time to be up to date with the latest trends.

Reports

Whenever a user finds content that breaks the rules, the user can report it to the goSupermodel team. The team looks into the reports and acts accordingly.

Reporting is done by clicking an icon that looks like this:

Sanctions

We take our share of responsibility in educating people to be responsible internet users. That is why we use sanctions to keep the site safe and fun, but also to help users learn the rules of good online behaviour.

The sanctions are:

Warning
When a user is breaking the rules and we believe they just need some guidance, they will receive an informational warning stating what they did wrong. This is not a punishment, but a reminder to adjust behavior to avoid future sanctions.

Communication Limitation
Continuous or disruptive rule-breaking results in a Communication Limitation. This sanction restricts the user's ability to use text communication channels (forums, messages, chat) for a set period (e.g., 7 days, 14 days, or 1 month). The user can still log in, play games, and dress up their model, but cannot write.

Account Suspension
For serious safety violations or repeated offenses, an Account Suspension is issued. This acts as a temporary ban where the user cannot log in to goSupermodel for a specific duration (e.g., 7, 14, or 1 month). This is an automated measure to ensure the safety of the platform.

Deletion & Ban
If warnings, limitations, and suspensions do not help, or if the user has committed a severe safety violation (such as hate speech, scamming, or illegal content), the model is deleted or banned. This means the user cannot access goSupermodel with any of their models.