Refund for Purchased Slots
14. November 2026 09:00
Refund for Purchased Slots
We want to offer a refund for purchased slots to users who no longer wish to keep them. The slots that users request a refund for will also be removed from their accounts. It’s important to know that:
- The slots must be vacant: Any slot you wish to have refunded must be completely empty. We can’t process a refund for slots that are still in use.
- Refund in Diamonds: We will refund the original purchase cost of the slots in diamonds.
How to request a refund? If you wish to receive a refund, please reach out to us through the Feedback Inbox.
Please include how many rows of look slots and/or suggested looks slots you would like to have refunded.
1 row = 3 slots.
Please note that refunds will not be processed immediately. We will first start by creating an overview of all users who are interested in receiving a refund. Once we have gathered these requests, we will look into processing the refunds. This is due to us understanding that there is a possibility that not everyone wants to lose their outfit slots.
Thank you for your feedback and patience!
With love,
