Hi goSupermodels,

Over the past few days, we have experienced a serious issue with saved and suggested looks. A critical oversight in our cleanup task resulted in the deletion of all saved and suggested looks. 

First of all, we want to sincerely apologize for what happened. We understand that your saved looks mean a lot to you. goSupermodel is a dress-up site, and showing off your looks is a big part of the experience. Whether they're outfits you spent time creating, looks you wanted to keep for inspiration, or memories of outfits you have worn in the past, we understand how frustrating and disappointing it must be to see them disappear. We are feeling the same disappointment as all of you.

Our development team has been working hard to restore as many looks as possible from our backups. Unfortunately, despite these efforts, we have not been able to recover everything.

What have we been able to restore?

We have restored everything we could recover from our backups. However, some of your saved looks may still be missing. Based on information from our development team and user reports, the missing period can go back as far as approximately eleven months.

We want to be transparent about this rather than give you false expectations. We know this isn't the outcome anyone wanted, and we are genuinely sorry that some of your looks are lost.

Your outfit slots are still available, so you can still save new looks in those slots. 

What are we doing moving forward?

We have heard your feedback regarding this specific case, and we want to take it seriously. As a result, we will revisit our backup routines and evaluate the number of backups we maintain. In addition, we will ensure this does not happen again in the future. 

Additionally, we will temporarily remove the look-suggestion fee from November 16th until December 16th. We hope this can serve as a small gesture towards the users who have paid for suggested looks and that we can help each other with making gorgeous new suggested outfits.

We will also refund users who have accepted suggested looks between February 2026 and now, this is based on the logs we have for this specific period. The refund will cover the suggested look fee only, not the full price of the look. That means that you will be refunded 20gm per suggested look you have accepted within this period.

To have some fun we will be hosting a styling event! We hope this will give you an opportunity to get creative with new looks and have some fun together. While the event is live, everyone will receive 3 VIP days, so you can make the most out of creating your looks! More details about the event will follow later.

Last but not least, the Community Managers Arella, Briar and Night, along with any other available staff members, will host a forum where they can chat with the userbase and spend some of their time creating fun suggested looks for those interested.

More information will follow soon!

Summary

• We have experienced a serious issue with the saved and suggested looks; looks are deleted to approximately eleven months.
•  The development team has tried their best to restore as many looks as possible
  
• We will revisit our backup routines, and we will evaluate the number of backups we maintain.
• We will temporarily remove the suggestion fee from November 16th until December 16th.
• We will refund the 20 goMoney fee for suggested looks from February 2026 until now. This is based on the logs we have
• We will host a styling event, where you will get 3 vip days so you can make the most of creating your looks for it. More information will follow later. 
  
• We will also host a forum where community managers and other available staff members will chat and suggest looks for those interested.
• We are truly sorry for this issue. We deeply understand the frustration and disappointment. 
  
  
  

Thank you for your patience while we worked on restoring the looks, and for the reports and feedback you have shared with us.

With love,